TERMS & CONDITIONS
MCCRAY’S HANDYMAN, INC.
DBA McCray & Sons Home Services
CSLB License No. 1101649
License status and information may be verified at www.cslb.ca.gov
Revised January 19, 2026
ESTIMATION AND SCHEDULING PROCESS
McCray & Sons provides an estimate before scheduling any work. Estimates may be done virtually or in person depending on the job request.
Estimates are generally completed within 2-4 business days (longer for larger projects or special-order materials).
Once your estimate is complete, you will receive a text notification, and the estimate will be sent to your email.
Review the estimate and our Terms & Conditions. Estimates are valid for 14 days; approved projects must be scheduled to begin within 14 days of approval.
If you have questions, call us at 916.258.1290. To proceed, select “APPROVE” in your estimate. This will place your job into our scheduling queue. If a deposit is required before scheduling, an invoice will be sent for payment.
A team member will contact you within 24-48 hours to schedule your project. If you do not receive a scheduling call within this time, please call our office to ensure there has been no technical issue.
TERMS AND CONDITIONS
A. AGREEMENT BASICS
1. APPROVAL OF ESTIMATES
By approving an estimate, you confirm that you have read, acknowledged, and accepted these Terms & Conditions, and agree to the scope of work and pricing set forth in the estimate as part of our binding agreement.
2. SCOPE OF WORK
The scope of work for this agreement is as described in the accompanying estimate, proposal, or written change orders issued by McCray’s Handyman, Inc. DBA McCray & Sons Home Services. The scope includes only the specific work, materials, and services listed in those documents. Any work not specifically listed will be considered outside the scope and may require a separate estimate or signed change order.
3. ESTIMATE SHELF LIFE & SCHEDULING
Estimates are valid for 14 calendar days from the date issued unless otherwise stated in writing.
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Scheduling Requirement: Once an estimate is approved, the project must be scheduled within 14 days of approval.
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Delays in Scheduling: If the customer pushes the start date beyond 45 days from approval, the estimate will be subject to review and may be adjusted to reflect changes in material or labor costs. The customer expressly agrees that such cost adjustments are not grounds for cancellation without forfeiture of any deposit paid. See B.1 MINIMUM LABOR NOTICE & CHARGE and B.6 MATERIAL COSTS & SPECIAL ORDERS for details on cost adjustments related to delays.
B. PAYMENT TERMS
1. MINIMUM LABOR NOTICE & CHARGE
McCray & Sons Home Services applies a $140 minimum labor charge to all on-site service visits, regardless of the type or size of the work performed.
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Add-On Items: Some line items are priced as add-ons and may not meet our minimum labor charge when performed alone. If selected as standalone services, the price will be adjusted to meet the minimum trip and labor fee.
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Materials: The minimum labor charge does not include the cost of materials or parts. These will be billed separately.
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Multiple Visits: The minimum labor charge applies per trip. If a return visit is required, a separate minimum charge will apply unless otherwise stated in writing.
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Travel & Service Area: Additional travel charges may apply for locations outside our standard service area.
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Efficiency Tip: For cost savings, we recommend combining smaller tasks into a single visit whenever possible.
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Delays After Approval: If a job is approved but delayed beyond the estimate shelf life, material and labor costs may be adjusted in line with our Estimate Shelf Life policy.
2. DEPOSITS
A deposit is collected upon approval of the estimate to initiate the ordering of any required products or materials. For home improvement contracts, as defined in California Business & Professions Code § 7151, deposits will not exceed the lesser of $1,000 or 10% of the contract price, in compliance with California law.
Deposits may be paid by cash, check, or credit card. If paid by credit card, an invoice will be emailed upon estimate approval. A non-cash adjustment of up to 3% may apply to credit card payments. This adjustment reflects the costs associated with credit card processing and may vary by card type and payment method. The non-cash adjustment is subject to change if processor rates change.
Once the deposit is received, McCray & Sons will move forward with ordering necessary products and materials. When delivery dates are confirmed, we will proceed with scheduling your project.
This deposit is non-refundable once collected, as it covers administrative costs, materials ordering, and reserved labor time. If the project is canceled after the deposit is collected, the deposit will be forfeited as outlined in C.2 CANCELLATION & RESCHEDULING POLICY.
Deposits are applied toward the total contract price and will be credited to the final invoice.
Deposits are applied to actual costs incurred upon approval, including administrative processing, materials ordering, and allocation of labor and scheduling resources, as further described in B.6 MATERIAL COSTS & SPECIAL ORDERS.
3. PAYMENT SCHEDULE
Payment will be made according to the schedule stated in the agreement and may include a deposit (see B.2 Deposits), up to two progress payments, and a final payment. Progress payments are due upon completion of the corresponding project phase or milestone as outlined in the estimate or contract.
Progress payments may also be triggered by the delivery of materials as described in B.6 MATERIAL COSTS & SPECIAL ORDERS.
Unless otherwise stated in writing, the final payment becomes due upon substantial completion of the work, meaning the work is complete enough for its intended use, with only minor items or adjustments (punch list) remaining.
A non-cash adjustment of up to 3% may apply to all payments made by credit card, including deposits, progress payments, and final payments. This adjustment reflects the costs associated with credit card processing and may vary by card type and payment method. The non-cash adjustment is subject to change if processor rates change.
Failure to make any scheduled payment when due will be considered a breach of contract and will be subject to the remedies in B.4 LATE PAYMENT & COLLECTIONS, and may result in the filing of a mechanic’s lien in accordance with California law.
3a. STATUTORY RIGHT TO CANCEL
Certain residential home improvement contracts may be subject to a statutory right to cancel under California law. When applicable, McCray & Sons Home Services will provide the customer with a separate Notice of Cancellation in the form and manner required by law.
The customer acknowledges that any applicable right to cancel is governed by statute and applies only to qualifying contracts. Emergency services requested by the customer may require a separate written waiver of cancellation rights as permitted by law.
3b. COMMERCIAL PAYMENT TERMS
For commercial property projects where prior written approval has been granted, payment in full is due within 30 calendar days from job completion and/or invoicing. Payments not received within this timeframe will be considered delinquent and subject to late fees, interest charges, and collection actions as described in B.4 LATE PAYMENT & COLLECTIONS. All payment obligations remain the responsibility of the contracting entity, and McCray & Sons does not bill or collect from third parties, such as insurance companies or tenants, unless specifically agreed to in writing by McCray & Sons.
4. LATE PAYMENT & COLLECTIONS
Payment is due according to the applicable due dates and milestones stated in B.3 PAYMENT SCHEDULE unless otherwise stated in writing. Payments not received by the due date are considered delinquent and will incur a $50 late fee.
Delinquent balances may also accrue interest at 1.5% per month (18% annually) or the maximum rate allowed by law, whichever is lower. Accounts over 60 days past due may be sent to collections. The customer will be responsible for all costs of recovery, including reasonable attorney’s fees, court costs, lien filings, collection agency fees, and any related administrative costs.
Partial payment of any invoice does not waive McCray & Sons’ right to collect the remaining balance. Failure to pay any deposit, progress payment, or final payment when due may result in the issuance of a California Preliminary 20-Day Notice and/or the filing of a mechanic’s lien in accordance with California law.
Any delinquent balance paid by credit card may be subject to the non-cash adjustment of up to 3% as described in this agreement.
5. RETURNED CHECKS & ONSITE WAITING TIME
Returned checks are subject to a $35 service fee in addition to any bank charges incurred by McCray & Sons. Following a returned check, payment for the outstanding balance must be made by cash, cashier’s check, or credit card. Credit card payments may be subject to the non-cash adjustment of up to 3% as outlined in this agreement.
If technicians must wait onsite for the customer to return or make a secondary trip to collect payment, waiting or return time will be billed at $2.33 per minute (a rate of $140/hour).
6. MATERIAL COSTS & SPECIAL ORDERS
The cost of materials is in addition to labor charges. Certain materials may be designated as special-order or custom items based on manufacturer availability, specifications, or project requirements. When materials are identified as special-order for a specific project, full or partial prepayment may be required prior to ordering. Once ordered, special-order or custom materials are non-refundable.
Due to market instability, tariffs, and supply chain fluctuations, vendor pricing for some materials may only be valid for 7 days or less. While McCray & Sons will honor the 14-day estimate approval period, any increase in actual supplier pricing for special-order or volatile-market items will be added to the final invoice. Customers will be informed of such changes prior to purchase or installation.
If a job is canceled after special-order materials are purchased, the customer remains responsible for the cost of those materials plus any applicable restocking or return fees. Materials purchased for a project remain the property of McCray & Sons until paid for in full. Any cost adjustments under this clause will apply only to material pricing; labor rates will remain as stated in the approved estimate unless otherwise agreed in writing.
Progress Payments for Delivered Materials: Progress payments may be invoiced for the value of materials purchased for your project once those materials are delivered to the job site, to McCray & Sons’ facility for storage on your behalf, or to a third-party storage location designated for your project. Upon payment, title to the materials transfers to the customer. McCray & Sons will provide reasonable documentation confirming that materials have been purchased and delivered or allocated for the project, such as delivery confirmations, packing slips, or similar records. Vendor invoices, unit pricing, and internal cost information are proprietary and will not be disclosed. Storage and handling fees may apply for materials held beyond the originally scheduled installation date. Any prepayment for materials will comply with California law and CSLB requirements unless the materials have been delivered or stored as described above.
7. LIEN RIGHTS NOTICE
McCray & Sons Home Services reserves all rights under California law to issue a California Preliminary 20-Day Notice and to record a mechanic’s lien or serve a stop payment notice for any unpaid balance on this contract.
If payment is not made as required under the terms of this agreement, the customer will be responsible for all costs associated with enforcing lien rights or other legal remedies, including filing fees, recording fees, attorney’s fees, and any related administrative costs.
Issuance of a lien notice or filing does not waive McCray & Sons’ right to pursue any other legal or contractual remedies for recovery of payment.
C. SCHEDULING & CANCELLATIONS
1. CUSTOMER PRESENCE / JOB WALKTHROUGH POLICY
For quality control, safety, and clear communication, McCray & Sons requires that a person 18 years or older, authorized to make decisions for the property, be available under the following conditions:
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Standard Jobs: In-person presence for the entire job is not required, but the customer must be reachable by phone or text.
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Larger or Complex Projects: An authorized person must walk the job with our team at the start and at completion.
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Tenant-Occupied or Managed Properties: Walkthroughs may be completed with the tenant; documentation will be provided to the owner or manager.
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Site Access: Failure to provide access may be treated as a no-show.
2. CANCELLATION & RESCHEDULING POLICY
A minimum 48-hour notice is required to cancel or reschedule any job or portion of a job. Failure to provide notice may result in a $95 cancellation fee or 50% of the canceled work, whichever is greater.
If materials have been ordered or a deposit has been paid, the customer remains responsible for those costs plus any applicable restocking or return fees.
3. EMERGENCY SERVICES
At the customer’s request, McCray & Sons Home Services may perform emergency services necessary to address an immediate condition that poses a risk to health, safety, or property. Emergency services are limited to the work reasonably required to stabilize or mitigate the immediate condition.
When permitted by law, emergency services may begin immediately. Certain emergency services may require the customer to execute a separate written emergency waiver prior to the commencement of work.
4. NO-CALL / NO-SHOW
If McCray & Sons Home Services arrives at the scheduled appointment time and is unable to access the property or contact the customer, technicians will wait up to five (5) minutes.
If the customer contacts our office within that time and indicates they are en route, waiting time may be billed in accordance with B.5 RETURNED CHECKS & ONSITE WAITING TIME, subject to technician availability and schedule constraints.
If access is not provided, the customer is unreachable, or the delay prevents the job from proceeding as scheduled, the appointment may be canceled or rescheduled, and applicable cancellation or trip fees may apply pursuant to C.2 CANCELLATION & RESCHEDULING POLICY.
Repeated missed appointments or failure to provide access may require the job to be rescheduled or, in some cases, may impact our ability to continue scheduling service until access can be reliably provided.
D. WORK STANDARDS & MATERIALS
1. PARTS & MATERIALS
All jobs are bid on a flat-rate basis, which includes the parts, materials, and labor necessary to complete the agreed-upon scope of work, unless otherwise noted in writing.
2. SPECIAL CONDITIONS - DUST-PRODUCING WORK
Installation, cutting, sanding, or drilling of drywall, masonry, tile, stone, concrete, or similar materials may produce dust. McCray & Sons will protect the immediate work area but cannot guarantee dust will not travel or settle elsewhere.
3. DISCLAIMER - PAINT MATCHING
Exact paint or finish matching is not guaranteed due to age, lighting, surface conditions, or product availability.
4. DRIVEWAY ACCESS / FAUCET USE / SPECIAL REQUESTS
Driveway access and faucet use may be required. McCray & Sons is not responsible for pre-existing damage or conditions made apparent by normal use.
5. UTILITY SHUTOFFS & SERVICE INTERRUPTIONS
Certain services may require temporary interruption of water, gas, electrical, or other utilities. McCray & Sons Home Services will make reasonable efforts to minimize service interruptions but is not responsible for disruptions beyond its control.
The customer is responsible for notifying occupants, tenants, or other affected parties of any anticipated service interruptions.
6. LADDERS & SCAFFOLDING PLACEMENT WAIVER
Ladders or scaffolding may be placed against the structure as needed. McCray & Sons is not responsible for undisclosed fragile or pre-existing conditions.
7. SPECIAL CONDITIONS - BRITTLE & MASONRY SURFACES (INCLUDING STUCCO)
Certain surfaces, including but not limited to stucco, plaster, tile, brick, concrete, masonry, and other brittle finishes, may chip, crack, or experience minor surface disturbance when drilled into or fastened, even when proper tools and techniques are used. By approving work involving drilling, anchoring, mounting, cutting, or fastening into these surfaces, the customer acknowledges and accepts this risk. Such services do not include cosmetic repair, patching, texture matching, or paint touch-up; are not intended to waterproof or seal the surface beyond reasonable best practices; and do not include warranties against cracking, chipping, or future deterioration. McCray & Sons is not responsible for pre-existing surface conditions, hidden voids, or substrate failures, except in cases of gross negligence or willful misconduct.
8. HIDDEN OR CONCEALED CONDITIONS
Estimates are based on visible and reasonably accessible conditions. McCray & Sons is not responsible for concealed or latent conditions, including hidden water damage, dry rot, structural deficiencies, outdated wiring, plumbing failures, pest damage, or code violations. Discovery of concealed conditions may require additional work subject to a written change order.
9. CODE COMPLIANCE & EXISTING CONDITIONS
Work performed by McCray & Sons Home Services is intended to comply with applicable building codes in effect at the time of installation for the specific scope of work approved in the estimate. This agreement does not include the correction or upgrading of existing non-code conditions, deficiencies, or system components outside the approved scope.
Identification or correction of pre-existing code violations or conditions not visible or reasonably accessible at the time of estimate may require additional work subject to a written change order.
10. WATER INTRUSION & SOURCE LIMITATIONS
Repairs address only the specific areas identified in the approved scope. McCray & Sons does not guarantee that repairs to one area will prevent future leaks or moisture issues originating from other locations.
11. CUSTOMER-DIRECTED PLACEMENT & AESTHETIC DECISIONS
Customer-directed placement or aesthetic choices constitute acceptance of the final appearance. Aesthetic dissatisfaction does not constitute a defect or warranty claim.
12. EXTERIOR WORK & ENVIRONMENTAL EXPOSURE
Exterior work is subject to weather, moisture, UV exposure, movement, and normal aging. Natural wear or deterioration is not considered a defect in workmanship.
E. PERMITS
Certain jobs may require permits or governmental approvals. At the customer’s request, McCray & Sons may obtain permits on the customer’s behalf. Permit fees, administrative time, and inspection coordination are billable. Failure to obtain required permits may result in legal or financial consequences for which McCray & Sons is not responsible.
F. LIMITED WARRANTY - GENERAL & PLUMBING
Unless otherwise stated in writing, McCray & Sons warrants its labor for one (1) year from the date of substantial completion. Certain plumbing repairs and services may carry a limited 30-day labor warranty. Materials are covered by applicable manufacturer warranties. Customer-supplied materials are not warranted. This warranty excludes cosmetic surface conditions, normal wear and tear, pre-existing conditions, failures in systems not installed by McCray & Sons, and damage caused by others.
2. MANUFACTURER WARRANTIES
Manufacturer warranties for products or materials are separate from McCray & Sons Home Services’ labor warranty. Warranty claims for manufacturer-supplied products are subject to the manufacturer’s terms and procedures. McCray & Sons Home Services does not administer or guarantee manufacturer warranties.
G. LEGAL & PROTECTIVE CLAUSES
1. CHANGE ORDERS
Any work beyond the approved scope requires a written change order signed by both parties.
2. DELAY / FORCE MAJEURE
McCray & Sons is not liable for delays caused by events beyond reasonable control.
3. ARBITRATION
Disputes shall be resolved by binding arbitration. Jury trial rights are waived.
4. INDEMNIFICATION
The customer agrees to indemnify and hold harmless McCray & Sons as provided by law.
5. ATTORNEY’S FEES
The prevailing party is entitled to reasonable
attorney’s fees.
6. SEVERABILITY
If any provision is found unenforceable, the remaining provisions remain in effect.
H. DOCUMENTATION & MEDIA
McCray & Sons may take photos or videos for documentation and marketing unless declined in writing. Upon substantial completion, the customer will participate in a walkthrough and sign a Completion Sign-Off acknowledging acceptance of the work, subject to any noted punch list items. Final payment is due at that time.
Warmly,
Jennifer Rex-McCray
Owner
McCray’s Handyman, Inc.
DBA: McCray & Sons Home Services
Handyman, General Contractor & Plumber
License# 1101649
916.258.1290
Regular Office Hours
Monday-Thursday 9am-5pm
Friday 9am -4pm